At DigiFabster our success is dependent on your success. When you partner with DigiFabster, you get access to a dedicated support team. Whether you email, call or use our dedicated chat service directly in the platform, you can expect a response in 30 minutes or less.
From marketing to operations we work closely with you, ensuring you get the most out of our software, enabling you to maximize your business's growth.
Yes. You can start a 14-day Free Trial by simply registering, with minimum information from you and no credit card required. This gives you plenty of time to check out our solution at zero cost or risk to you.
We want to be your partner and help you grow your business, not ‘milk’ your business, so we don’t take commissions. This is the least costly way for you of the ones offered in the market, and we put measures in place to assist you with turning quoted parts into paid orders.
Yes. You can pick up your invoices, as soon as they become due, in your back office, on the Billing Page.
As secure as it gets. We don't see, and cannot see, your credit card information, except the four last numbers, only for reference. Stripe, the world renowned and reputable financial services leader, is the processing intermediary between us. Please be aware that only cards with CVV code can be used.
This can happen if your payment information is invalid or expired, and we would send you a few reminders to correct this. After two weeks of not being able to process your payments to us we, reluctantly, disable your account.
First of all, the long term plans are 25% cheaper. Secondly, if you have special requests, we are prioritize them for longer term customers only.
You can upgrade your Paid Account at any time. When you upgrade from a Paid Account to another type of Paid Account, we will apply the unused portion of your old Subscription Fee to the cost of your upgraded account type. Also, you can downgrade your Paid Account to a different Paid Account. But downgrading your account may cause the loss of data, features, or capacity of your account and no fees are refunded.
We offer 3 different levels for you to choose from to fit your needs, mainly depending on your monthly quote traffic and number of users (team member access).
Yes, you can do that in your back office, on the billing page. Naturally, your effective billing date will change. For details have a look at our T&C.
Yes, but we would be very sorry to see you go. We also understand that circumstances can be different and not always fully controlled by us. Just write to us when and if you decide to cancel and we will handle it for you. Please familiarize yourself with details in our Terms and Conditions.
We don’t charge for single over-quotes. When you go beyond your quoted parts (quotes) limit we automatically upgrade your pricing plan to a higher tier. For example, if your plan includes up to 500 quoted parts per month and you made 560 last month, you’ll be upgraded to next tier (up to 600 quoted parts). With that, each quote cost you less and you don’t need to worry about extra quotes.
We do not count each one of a quoted parts, only those which are successfully being analyzed, fixed and the price has been shown. Also, we do not count double/triple uploads that customers might occasionally do. Most of our customers seeing a ~15-20% conversion rate while dealing with customers online.
You can always block this user and make us a request to reconsider your monthly bill.
Yes! Just reach out to us [Intercom link] and we’d be happy to help.
It's quite simple, really. We know what we are doing. In fact, we've been knowing this for a while. The 'sell and run' approach would not work for us in principle, only daily hard work to keep you happy and productive will allow us to stay healthy and fit. So, you can trust us because your trust is critical for our survival.
This means you simply send us the names of your current printers and materials plus current calculations, plus a few models to benchmark, and we set up your printers and materials for you, usually within 24 hours.
This is all depends on your needs. DigiFabster is a very flexible solution, so we're support some CRM/ERP integration (SAP, Salesforce, HubSpot, Pipedrive, AmoCRM) and also analytics integration (Google Analytics, Adwords, Facebook Pixel, Twitter and LinkedIn Ads). CRM/ERP integration is available if you're committing to Enterprise plan. For analytics integration we offer the support on any Business plan, from monthly to long-term plan.
Basically, yes. We're keeping your data safe, but it's available to export at any time. The only limitation is the use of a paid plan (Business and higher) and the absence of any debts to us.
Within the Enterprise plan we provide the technical support, if you need to put the widget to your website or change some colors in the widget layout. The support is not unlimited, but we will do our best to make you comfortable with us.